Privacy and Policy
Privacy Policy
At Smilokart, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our services.
Information We Collect
- Personal Information: When you place an order, register an account, or subscribe to our newsletter, we may collect your name, email address, phone number, shipping address, and payment details.
- Usage Data: We collect information about how you interact with our website, such as pages visited, time spent, and device details.
- Cookies: We use cookies to enhance user experience and track website analytics.
How We Use Your Information
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To send promotional offers, updates, and marketing emails (you can opt-out anytime).
- To improve our website and services.
- To comply with legal obligations.
Sharing Your Information
We do not sell your personal information. However, we may share it with third-party service providers, such as payment gateways and delivery partners, to ensure smooth order processing.
Security Measures
We implement strict security measures to protect your data from unauthorized access, loss, or misuse.
Your Rights
You can request access, correction, or deletion of your personal data by contacting us at help.smilokart@gmail.com.
Refund & Return Policy
At Smilokart, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase, you can return the product within 7 days of delivery, subject to the following conditions:
Return Eligibility:
- The product must be in its original condition, unused, and with all tags intact.
- The return request must be raised within 7 days of receiving the product.
- Certain items, such as innerwear, customized products, or clearance sale items, may not be eligible for return.
Refund Process:
- Once we receive and inspect the returned product, we will process the refund within 5-7 business days.
- Refunds will be credited to the original payment method (if prepaid) or issued as store credit.
- Shipping charges (if applicable) are non-refundable.
Return Request Process:
- Contact our support team at help.smilokart@gmail.com with your order details and reason for return.
- We will arrange a pickup for the product (if applicable) or guide you on how to return it.
- Once the returned product passes the quality check, the refund will be processed.
For any further queries, feel free to contact us at help.smilokart@gmail.com.
This Privacy Policy and Refund & Return Policy may be updated periodically. Please review this page regularly for any changes.